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How are orders shipped in the United States?

All orders from the US ship within 1-2 days business days. Orders placed after 11:00am CST Friday will usually ship on Monday.

Free shipping for all regular US orders. Does not include trials or other special offers.

UPS Ground, 2-4 day shipping, is available for all states excluding HI & AK.

UPS 2nd Day Air and UPS Next day air charges a base rate then add an extra charge for each additional item. For example, a 4-part system would be charged: $17.50 + $3.00 +$3.00 +$3.00=$26.50

Lost or stolen packages:
For both domestic and international shipments, if your package has been guaranteed as delivered by the United States Postal Service, UPS or other shipper, we are not responsible for any lost or stolen items.

If tracking is unavailable (for international USPS services) we will determine the resolution on a case to case basis. 

Please select the expedited shipping methods if you want to have a guarantee on delivery/insurance on your package. 

What is a Member and do I have to be a Member?

Do I have to become a member or have an account to make a purchase?
No, you do not have to be a member to make a purchase. Just make any purchase and skip the "become a member section"

Why should I become a GunillaofSweden.com Member?
You will receive a discount promo code and many more advantages.


1. Members can log in and get access to orders, get a larger discount code, ship information and purchase history. Plus Members get free professional skin care counseling by phone, email or chat.
You will speak with licensed acne experts who deal with skin care and acne as their profession.

2. Members receive our seasonal email promotions "only four per year". Our Members Only seasonal promotions are very popular "many customers wait for them" with the biggest discounts of the year, there is always a free retail item no matter what you buy and a grand prize drawing.

Does being a Gunilla Member mean I will have products sent to me automatically? NO

When you place an order in our shopping cart it is a single order.

However, in our shopping cart you can choose "Frequency" Subscriber ordering. Those who order the same items often can choose to subscribe to that exact same order through a drop down menu. Subscribing gets you an extra or double discount and the convenience of auto ship every 4, 6, 8 10 or 12 weeks.

We also have a program called Clear Skin Program. This is only for those who order the free trial and have those acne items sent to them automatically at intervals they choose. Clear Skin Program members can choose one free retail size LEROSETT® item with their LEROSETT® Clay Treatment that is sent automatically at intervals they choose.
For the free trial policy page. Click Here .

LEROSETT® Clay, freeze damage and shipping to cold destinations.

For frequently asked questions about LEROSETT® please Click here

Yes, LEROSETT® 100% Organic Clay will be damaged if frozen and will not be shipped during extreme cold temperatures due to freezing. Canada and Alaska will be on ship hold during cold months, we recommend ordering enough for the winter if you live in cold areas. We send out an email to all members who live in Canada and Alaska during the fall recommending that they order enough product to last the winter months.

Freezing is not an issue for our Aloe Based products, only the Clay based product will get freeze damage.

Since LEROSETT® is 100% organic and chemical free there is no anti-freeze elements in the product. If LEROSETT® freezes the water and the clay separates. You can tell if this has happened if only water comes out of the tube or a mixture of clumps and water. You should be able to squeeze out an inch of LEROSETT® onto your hand and have it stay there like a thin toothpaste would stay on your hand without running down your skin. Once LEROSETT® has fully frozen it is destroyed, you cannot shake it back together again.

Freezing can be problematic for some organic products, we usually stop shipments to Canada, Alaska and some northern states during extreme cold periods. If your LEROSETT® has separated and is runny due to freezing we will replace the product once the cold weather has passed for your area and the replacement item has less risk of freezing. Longtime LEROSETT® users often double their orders before each winter to avoid this problem.

What are your INTERNATIONAL shipping charges?

All orders ship within 1-2 business days. Please allow extra processing days for orders placed on Friday since we are closed on weekends.

There is base charge for the first item followed by an extra charge per each item after that. Prices will vary by country. We have no control over the duties and tax fees that you might have to pay upon receiving your package. *Shipping costs paid to us are for transportation fees only unless otherwise noted.

Skin care systems are counted for each individual item. A four part skin care system will be charged as four items and a three part system will be charged for three items. An example for a four part system would be $10.50 + $2.50 +$2.50 + $2.50.

*If a package is refused via UPS, there will be no refund issued due to the excessive fees it costs Gunilla of Sweden® to have it shipped back and/or discarded. If any charges are added either through customs or taxes those charges are the customers responsibility and must be investigated by the customer before their order is placed. Gunilla of Sweden® is not responsable for taxes or custom charges that are imposed by your government.

Lost or stolen packages:
For both domestic and international shipments, if your package has been guaranteed as delivered by the United States Postal Service, UPS or other shipper, we are not responsible for any lost or stolen items.

If tracking in unavailable (for international USPS services) we will determine the resolution on a case to case basis. 

Please select the expedited shipping methods if you want to have a guarantee on delivery/insurance on your package. 

What is the best way to use the product I just received?

All LEROSETT® and ÄKTA® products come with recommended directions for use. Since all skin types are different and the directions included are to be considered guidelines for use. We do offer a "Help Desk" page that you can use and our professional staff will be glad to assist you with any of your skin care questions. Click here for our Help Desk

What is Gunilla of Sweden®'s Refund or Return Policy?

Our Promise

If you are not satisfied with your purchase from Gunilla of Sweden® you may return the item for a refund or exchange within 90 days of purchase.


Please give Gunilla of Sweden® products time to work.
Since we offer a 90-day return policy you have time to use up almost all of the product and be positive of it's effectiveness.

If the products are not working, something is wrong.
Please call, chat or email one of our skin care experts for help first. You may be on one of the many medications that can make clearing skin difficult. Multiple factors can cause skin clearing issues.

After LEROSETT®, there aren't many healthy options for acne. The other acne brands are water with benzoyl peroxide and/or synthetic salicylic acid. No matter what acne treatment or Rx drug you're on, your pimples will still come back after you stop that treatment. That's why you need a healthy, nutrient based, and long term acne solution like LEROSETT® that is more than just water and chemicals.



*Purchase Risk Free for 90-Days Return and Exchange Policy

Shipping and handling charges are non-refundable and you are responsible for return shipping costs.

Returned orders under $85 have no restocking fee.
Returned orders over $85.00 have a 15% restocking fee.
Returned orders over $185.00 have a 20% restocking fee.
All returned skin care systems have a 15% restocking fee.
Pro sizes are for experienced users only and have a 25% restocking fee.

If you are ordering an item for the first time please order the regular or retail size of that item first. All professional or large size items have a 25% restocking fee regardless of the order size.


#1 Return Address:

GOS Return Department
6500 W. 110th Street Suite #100
Overland Park, Kansas 66211
Make sure to include a copy of your invoice.
Write RA# on outside of return box.



#2 You must have a Return Authorization Number "RA#" to get your refund.
Please Call 866-551-5505
Email customers@gunillaofsweden.com
or Live Chat for your Return Authorization Number
Please write your RA # on the outside of return package.



#3 PLEASE NOTE: Free items and Free Shipping
a. Anything marked as "Free" is only free if items that are purchased are not returned. This includes free items with systems, free promo items and free shipping charges.

b. If purchased items are returned then the free item that was included must be returned as well or your refund will be less the retail price of that free item.

c. If you chose free shipping (we paid for your shipping) the original shipping cost (the cost the postal company charged us) will be deducted from your total refund.

This is to avoid a purchase with the sole intention of returning everything only to keep the free item.




Exchanges
In order for a product to be eligible for exchange, it cannot be more than half empty. If there is a problem with any product please notify us immediately so that we may correct the situation.

Exchanges are on a dollar for dollar basis, if you ordered an item for oily skin, but need an item for dry skin we will exchange that item within the above mentioned 90 day time frame.

If several identical items are purchased in a single order only the first used or opened item and any remaining unopened items qualify for a refund. We will not offer a refund for more than one used identical item.

Disclaimer: We reserve the right to research and refuse any returned products that we feel have been fraudulently used or purchased. (Re-bottled, re-sold, emptied. etc.)

I am having difficulties placing my order?

We can also take your order over the phone toll free at 866-551-5505 Mon-Fri 9:00 am-5:00pm CST
You can also chat live or email your order in, we will contact you as soon as possible to confirm your order and all necessary information Click here

If you have ordered before we will have all your order information or you can enter new information when you contact us.

Can I return items not purchased through www.gunillaofsweden.com?

We are unable to accept any returns for items that were not purchased through gunillaofsweden.com or lerosett.com. If you purchased a product from a Gunilla of Sweden® dealer such as a spa, please contact the spa directly.

How do I contact Gunilla of Sweden if I have a billing question?

If you have any shipping or billing concerns you can email us at info@gunillaofsweden.com Live Chat or give us a call toll free at 866-551-5505 and we will be happy to assist you.

Please include your order number in all correspondence.

Customer Service Hours:
Mon-Fri 9:00am to 5:00pm CST

We are closed on Weekends and Holidays

My package was never delivered, now what?

You have two weeks to contact Gunilla of Sweden® to file a claim on a lost shipment if your package has not been delivered. If the status of your package has been updated as "Package Delivered" by the postal delivery company, you will need to file a claim with the carrier first, before contacting Gunilla of Sweden®. If you need the products fast we recommend that you reorder the same products and have it shipped "signature required" to avoid any potential theft issues.

Product damaged through shipping

When your order arrives, please inspect your package for any damage that may have occurred during shipping. It is normal for a package to have some wear, however, if damage occurred to the item(s) in your shipment please contact a customer service representative immediately at 866-551-5505 or E-mail info@gunillaofsweden.com Please provide the order number along with your e-mail address and phone number for faster service. To assure prompt customer service, please keep the box for inspection by the shipper.

What kind of expedited shipping do you offer?

Your shipping options are available to you through your shopping cart.




 

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Gunilla of Sweden® Organic Skin Care - Overland Park, KS 66211 Toll Free (866) 551-5505