This document proves that over the last two years 96.5% of our customers are satisfied with their purchases from GunillaofSweden.com. We are proud of our customer satisfaction rate, especially for our acne products. We are not aware of any other acne brand that openly publishes their refund rate to prove customer satisfaction.
We invite any acne brand to prove they have a lower refund rate. If a skin care brand is truly effective there should be no reason to keep their refund rates private, especially with acne brands.
All Gunilla of Sweden® purchases be it credit card or debit card charges are processed through Merchantguy.com Merchant Services. We base our customer satisfation on our overall refund and return rate.
We prefer not to use an arbitrary in-house clinical trial because of the numerous parameters that would not relate to your particular skin condition.
Over the last two years from Aug-2013 to Aug-2015 Gunilla of Sweden® has averaged a 3.5% overall refund rate. This is considered very low especially with acne products. We update every 6 months.
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Clinical trials have an unlimited number variables that usually won't apply to your exact skin condition. For example, were antibiotics or other medications also being used, how long did they have acne, what was their diet, did they smoke, how deep was their acne, was it cystic, mild, hormonal, how long did they use the products, how many applications per day? For a clinical trial of acne to be meaningful to you, you would need to be a participant in the clinical trial. Our low refund rates show our customers true satisfaction with Gunilla of Sweden® products.
We hope you will join the million plus people that have trusted in Gunilla of Sweden® Organic Skin Since 1987.